Terms and Conditions
Vantazia Limited
These Terms and Conditions explain the rights, responsibilities and obligations of both parties when booking a removal service with Vantazia Limited.
By accepting our quotation or booking our services, you agree to the terms outlined below.
In these terms:
• “You”, “Your” or “Customer” refers to the person booking the service.
• “We”, “Us” or “Our” refers to Vantazia Limited
Certain clauses limit or exclude our liability for loss or damage (see sections 8–11). We strongly recommend arranging appropriate insurance cover for your goods during removal or storage.
1. Quotations
1.1 Our quotation is based on the information provided at the time of enquiry.
1.2 Unless otherwise stated, quotations do not include insurance, customs duties, port charges, ferry charges, inspections, taxes or other fees payable to government bodies or agencies.
1.3 Our quotation is valid for 28 days from the date of issue.
1.4 Additional reasonable charges may apply in the following circumstances:
• If the move takes place more than 28 days after acceptance
• If access to the property is more difficult than described
• If goods must be carried more than 20 metres from vehicle to property
• If stairs, lifts or restricted access require additional labour or equipment
• If parking charges, permits or suspensions are required
• If extra goods or services are added after the quotation
• If the move is requested on weekends, bank holidays or outside normal working hours
• If delays occur outside of our control which extend the time required to complete the move
1.5 By accepting our quotation you agree to pay any reasonable additional charges arising from the above circumstances.
2. Work Not Included in the Quotation
Unless agreed in writing, we do not undertake the following:
• Dismantling or reassembling furniture
• Disconnecting or reconnecting appliances
• Plumbing or electrical work
• Removing fitted carpets or flooring
• Moving items from lofts unless safely floored, lit and accessible
• Dismantling sheds, greenhouses or outdoor structures
• Moving paving slabs, heavy planters or garden landscaping
Our staff are not qualified to carry out specialist trades. If these services are required, a qualified professional should be arranged separately.
3. Your Responsibilities
It is your responsibility to:
• Arrange appropriate insurance cover for your goods if required
• Ensure parking access is available for our vehicles
• Obtain any permits, permissions or licences required
• Be present (or have a representative present) during collection and delivery
• Ensure boxes and items are correctly packed if packing services are not provided by us
• Ensure appliances such as washing machines and dishwashers are disconnected and drained
• Defrost and clean refrigerators and freezers before moving
• Ensure all items are safe to move and properly prepared
We are not responsible for additional costs or damage resulting from failure to meet these responsibilities.
4. Items We Cannot Move or Store
Unless agreed in writing beforehand, we will not transport or store the following items:
• Gas bottles or cylinders
• Explosive or flammable materials
• Firearms or ammunition
• Paints, solvents or chemicals
• Perishable food or items requiring controlled environments
• Animals, birds, reptiles or plants
• Illegal, prohibited or stolen goods
We also recommend that you personally transport valuable items such as:
• Jewellery
• Money
• Watches
• Important documents
• Mobile phones, laptops or portable electronics
If prohibited items are found in a consignment without our knowledge, we reserve the right to refuse transport and require their removal.
5. Ownership of Goods
By entering into this agreement you confirm that:
• The goods belong to you or
• You have the authority of the owner to move them.
You agree to indemnify Vantazia Removals Ltd against any claims arising from disputes over ownership of goods.
6. Booking Deposit
To secure your moving date we require a non-refundable booking deposit of £200 per vehicle.
This deposit reserves your scheduled move date.
If you cancel your booking, the deposit will not be refunded.
7. Payment Terms
7.1 Payment for the removal service is due on completion of the move, unless otherwise agreed in writing.
7.2 Payment may be made by:
• Bank transfer
• Card
• Cash
7.3 We reserve the right to charge interest at 8% above the Bank of England base rate on overdue balances.
8. Liability for Loss or Damage
8.1 We limit our liability because we do not know the full value of your goods.
8.2 Where loss or damage occurs due to our negligence or breach of contract, our liability is limited to:
£40 per item
8.3 For the purposes of this agreement, an item means:
• A single piece of furniture or object
• The entire contents of a packed box or container
8.4 Customers who require higher cover should arrange removals insurance separately.
9. Damage to Property
If damage occurs to property during the move due to our negligence, our liability is limited to repairing or making good the damaged area only.
Damage must be reported:
• On the job sheet or delivery paperwork, or
• Within 7 days of the move in writing.
10. Exclusions of Liability
We are not liable for loss or damage resulting from:
• Normal wear and tear
• Pre-existing damage or structural weakness in furniture
• Poor packing carried out by the customer
• Mechanical or electrical faults in appliances
• Changes caused by temperature, humidity or atmospheric conditions
• Moth, vermin or pest infestation
• Delays caused by circumstances outside our control
This includes:
• Severe weather
• Traffic delays
• Road closures
• Ferry or transport disruptions
• Industrial action
11. Claims
Any claims for loss or damage must be:
• Reported before payment is made, and
• Confirmed in writing within 7 days of delivery.
Failure to notify us within this timeframe may affect our ability to investigate the claim.
12. Delays
Transit times are estimates and may vary due to circumstances outside our control.
We are not liable for delays unless caused directly by our negligence.
13. Right to Retain Goods (Lien)
We reserve the legal right to retain goods until all outstanding charges are paid.
If payment remains unpaid, we may charge storage costs and recover reasonable legal expenses incurred.
14. Subcontracting
We reserve the right to subcontract part or all of the removal service where necessary.
Where subcontractors are used, these terms still apply.
15. Routes and Transport Methods
We reserve the right to choose the most suitable route and method of transport to complete the move.
16. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the jurisdiction of the UK courts.
17. Disposal of Goods
If payment for storage or removal services remains outstanding, and after reasonable notice, we reserve the right to sell or dispose of goods to recover outstanding charges.
Any surplus proceeds will be returned to the customer.